Personal information we collect

We collect various types of personal data to ensure the delivery of our services is smooth, secure, and personalized.

Account information

• Name: To identify you on the platform.

• Email Address: For communication, account recovery, and login purposes.

• Phone Number: Used for notifications, verifications, and updates.

• Profile Picture (Optional): Enhances the personal interaction between tutors and students.

Credentials and verification data

• Educational qualifications and certifications for subject verification.

• Government-issued IDs where applicable.

• Subject-specific exam credentials (e.g., LSAT or MCAT scores).

Payment information

• Credit/debit card details or payment account information.

• Billing addresses and payment histories for compliance and support.

Usage data

• Search queries and subject preferences.

• Lesson activity, including durations and timestamps.

• Lesson recordings (when applicable) for review purposes.

Communication records

We store messages exchanged between tutors and students, as well as feedback submitted on profiles.

How we use your personal information

The data we collect is used to provide core functionalities and ensure a secure, effective, and user-friendly experience.

Service delivery

• Match students with tutors based on subject needs, availability, and qualifications.

• Facilitate lesson scheduling, communication, and feedback mechanisms.

• Enable secure payments and generate invoices.

User support

• Resolve technical issues or disputes between users.

• Offer tailored support based on your usage patterns or account details.

How we disclose your personal information

We share data only when necessary and under strict confidentiality agreements.

1. With tutors or students: Your profile details are shared to ensure effective lesson planning and communication.

2. With service providers: We partner with trusted vendors for payment processing, cloud storage, and analytics.

3. For legal compliance: We may share data to comply with applicable laws, regulations, or court orders.

Your preferences and choices

We prioritize giving you control over your personal information:

• Edit Your Account Details: Update your profile information anytime through your account settings.

• Unsubscribe from Marketing: Opt-out of newsletters via the email footer.

• Request Account Deletion: Submit a formal request to permanently delete your account.

• Access and Portability: Request a copy of your data for review.

Security

At Tutred, safeguarding your personal information is a top priority. We implement robust security measures to ensure your data remains protected.

Key security practices:

• Encryption: All data transmissions are secured using SSL/TLS encryption.

• Access Control: Only authorized employees with a clear business need have access to your data.

• Secure Storage: Personal data is encrypted when stored.

• Third-Party Payment Processors: Payment details are processed by PCI-DSS-compliant services.

Other important information

Children's privacy

Tutred is not intended for children under the age of 13. We do not knowingly collect data from minors without parental consent.

Data retention

Personal data is retained only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations.

Changes to this privacy policy

We may revise this Privacy Policy periodically. Any updates will be posted on this page, with significant changes communicated directly to users. Continued use of the platform after updates implies acceptance.

Contact

If you have questions, concerns, or requests related to this Privacy Policy, you can contact us at support@tutred.com.

Information for California residents

Under the CCPA, residents of California are entitled to additional rights regarding their personal information.

• Right to Know: Request details about categories and specific pieces of data collected.

• Right to Delete: Request deletion of personal information, subject to exceptions.

• Right to Opt-Out: Tutred does not sell personal information for monetary gain.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Information for all other users in the United States

For non-California residents, Tutred adheres to applicable federal and state privacy regulations to ensure your personal data is handled securely and transparently.